Social's Not a Loyalty Channel
Social’s still working to unload some of the baggage of its past. Social marketing started out with “fan pages” and “followers.” With phrases and terms like that it's only natural that social got its roots in being about loyalty. It was about building up communities of brand advocates to keep them excited and motivated to talk about brands. Then it all fell apart.
Algorithms entered the world of social and made their presence felt in a big way. Organic reach dropped to zero, and communities of fans and followers became worthless. There’s no point in building a community of advocates on a Facebook Page if you can’t reach them, so in turn, organic content has become inefficient and ineffective.
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