Social Commerce’s Tipping Point

Commerce on social channels is at a major tipping point. It’s going to succeed, or it’s going to fail. And we’ll know which soon enough. Commerce on social platforms is nothing new. Some brands launched storefronts on their Facebook pages years ago. For a variety of reasons, these never took off, and in today’s environment of Facebook tabs being deemphasized, they wouldn’t stand a chance.

Now, we’re entering the new era of social commerce as platforms roll out native commerce solutions. Pinterest now has Buyable Pins, enabling anyone to buy a product they see on Pinterest directly on the platform. Instagram is improving its ads by adding options for users to ‘Buy Now,’ as well as take other actions. Google is introducing a buy button in search results, while adding a click-to-shop CTA to YouTube videos. Then we have both Facebook and Twitter testing buy buttons of their own.

Social commerce is the new video. Everyone’s doing it.

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Shooting for the Moon with Social Commerce

This year social networks are going to give social commerce one more try. We've seen Facebook test a 'Buy' button to allow people to make purchases within Facebook. Now, things are getting a little more serious for  Twitter, which will reportedly have a 'Buy' button of its own that will allow users to purchase, submit payment info and share shipping information with sellers within tweets.

To date, social commerce has been one of the most disappointing tactics for marketers leveraging social media marketing. Advertisers, including Gap and Nordstrom created online storefronts from within their Facebook Pages only to stop supporting them when consumers made it clear that they weren't interested in visiting a Facebook tab to shop and purchase.

Social commerce was an added bonus for users that they didn't ask for and had no reason to understand.

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